Effective Date: 3.15.2025

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At VW Inc., creators of the TIM2 Platform, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect information collected through our website and services.

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1. Information We Collect

We collect the following types of information when you visit our website or use our services:

• Personal Information: Name, email address, phone number, organization name, job title, and any other information you voluntarily provide through contact forms or service inquiries.

• Technical Information: IP address, browser type, device information, pages visited, and usage data collected automatically through cookies and analytics tools.

• Communication Records: Records of your interactions with us including emails, demo requests, and support communications.

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2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the TIM2 Platform

• Respond to your inquiries, requests, and customer service needs

• Send administrative or promotional communications (where permitted)

• Improve our website, services, and user experience

• Comply with applicable legal obligations

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3. Data Sharing and Disclosure

We do not sell, rent, or lease your personal information. We may share data with:

• Authorized personnel or service providers who assist in operating our platform (e.g., cloud hosting, analytics, email services)

• Legal authorities, only if required by law or to protect our rights, users, or safety

• Affiliated entities, if TIM2 becomes part of a merger, acquisition, or sale of assets

All service providers are contractually obligated to safeguard your data and use it solely for the purpose of providing services on our behalf.

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand how visitors interact with our website

• Improve performance and functionality

• Personalize user experience

You can manage cookie preferences via your browser settings or opt-out of certain tracking tools via industry-standard opt-out mechanisms.

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5. Data Security

We employ industry-standard security protocols to protect your information, including:

• Encrypted data transmission (TLS/SSL)

• Secure AWS-hosted environments

• Access controls and authentication measures

• Routine security monitoring and maintenance

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6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. When no longer needed, we securely delete or anonymize data.

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7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Object to processing or request data portability

• Withdraw consent at any time (for consent-based processing)

• File a complaint with a data protection authority

Requests can be submitted by contacting timsupport@vwi-inc.com.

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8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us to request deletion.

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9. International Data Transfers

If you are located outside of the United States, your information may be processed in the U.S. where data protection laws may differ from your country. We take appropriate measures to ensure adequate protection of your data.

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10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any material changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

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11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

VW Inc. / TIM2 Support Team
Email: TIM-Support@vwi-inc.com
Phone: 1-800-631-1320