Frequently Asked Questions
FAQ
Q: How do I gain access to TIM2? Answer: TIM2 is available for state, tribal, local, and territorial public health authorities, as well as organizations in workforce communication, public safety, education, and agriculture. Eligible organizations may request access to implement real-time messaging and alerts.
Q: Can local public health jurisdictions use TIM2? Answer: Yes, local jurisdictions can use TIM2 for community messaging, workforce alerts, and public safety notifications. The system was originally developed for public health but has expanded to serve various industries requiring rapid communication.
Q: Who can access the data within TIM2? Answer: Public health administrators, organizational leaders, and designated personnel at the state, tribal, or territorial level can access all data within their jurisdiction.
Q: How does TIM2 notify organizations when participants respond? Answer: TIM2 generates an automatic alert when an enrolled participant: Responds to a text indicating a specific status (e.g., availability, safety, or symptoms). Fails to respond to a daily or scheduled message. Opts out of messaging. Administrators can log in to track and manage alerts in real-time.
Q: What type of dashboard insights does TIM2 provide? Answer: The TIM2 platform includes an interactive dashboard that provides: Real-time monitoring of participants. Summary data and visual reports on alerts and messages. Access to name, mobile phone number, and message content (as permitted by privacy settings).
Q: How do participants enroll in TIM2? Answer: Participants can enroll using a mobile phone number, either by self-enrollment via a keyword or by being added by an administrator. Organizations can customize welcome messages and engagement workflows.
Q: What reports and data extracts are available? Answer: TIM2 offers multiple reports, including: Campaign Reports – Status and alert trends. Participant Reports – Responses over time. Response Extracts – Time-stamped participant responses. Alert Extracts – Data on triggered alerts and notifications. Exportable CSV files – For data analysis and record-keeping.
Q: Can TIM2 messaging be customized? Answer: Yes, organizations can personalize text templates, adjust message timing, and customize monitoring periods to fit their needs. This flexibility supports various industries, from public safety notifications to workforce status tracking.
Q: How is data secured in TIM2? Answer: As part of the Azure Commercial Cloud, TIM2 follows Microsoft's security protocols and encryption standards to protect sensitive data. Security features include: End-to-end encryption for data transmission. Strict access control for administrators. Regular security audits and compliance with data protection regulations.
Q: How long is participant data stored in TIM2? Answer: TIM2 retains only essential participant data, such as phone number, name, and response history, for the duration of the monitoring campaign. Organizations can delete or export data as needed to comply with internal policies.